pacely

PACELY

Refund, Return and Cancellation Policy

Last updated November 2026

Overview

We have both a refund and return policy and a cancellation policy, described below. Once a refund is approved, it is completed within 7 to 10 working days.

T-shirts: 15-day return or exchange

  • You can return or exchange a T-shirt within 15 days of delivery.
  • It must be unworn and unwashed, with original tags and packaging.
  • Exchanges are subject to stock in the size you want; if it is unavailable we will refund you instead.

Strava cards

Each Strava card is printed with your own name, photo and QR code, so we cannot accept returns for change of mind. If your card arrives damaged or misprinted, contact us within 15 days of delivery with a photo and we will reprint it or refund you.

How to request a return

  1. Contact us on WhatsApp or by email (see below) with your order number and a short reason.
  2. We will confirm whether the item qualifies and arrange the return.
  3. Once we receive and check the item, we approve your refund or exchange.

Refunds

Approved refunds are returned to your original payment method through SSLCOMMERZ. The standard timeline is 7 to 10 working days after you claim a refund and we approve it, counted from the date we approve it. The delivery fee is refunded only if the return is due to our error (wrong, damaged or misprinted item).

Cancellation policy

  • You can cancel an order and receive a full refund of the amount you paid online any time before it is handed to the courier. Contact us with your order number as soon as possible.
  • Orders containing a personalised Strava card can be cancelled only before the card is approved for printing.
  • After the parcel is handed to the courier, cancellation is no longer possible and the return rules above apply.
  • If we cannot fulfil an order, we cancel it and refund you in full within 7 to 10 working days.

Failed or cancelled payments

If a payment fails or you cancel it, no order is created. If money was deducted but you did not get an order confirmation, contact us with your transaction details and we will resolve it or refund you.

Contact

Pacely, Chariashikar, Uttar Para, Hatikumrul, Ullapara, Sirajganj, Bangladesh. Phone +880 1346 990130, email [email protected].